The data export example highlights a different part of the process: workspace admin. State the question, applicable conditions and source of the answer. Retire an old card explicitly when the process changes. Compare it with billing question before assuming that both items require the same response.
Work through the specimen
A short answer can be wrong in a different environment. Removing the conditions makes documentation easier to read and harder to use.
Example: Data export
The illustrative record contains workspace admin. Its state is csv available. Ask what evidence supports that state, which detail is still uncertain and whether the next person could understand it without reading a separate message thread.
Questions for a working review
- Check the current condition against the stated context. For data export, use “Workspace admin” as the starting context.
- Identify which role can verify the information. For data export, use “Workspace admin” as the starting context.
- Record the exception as well as the expected path. For data export, use “Workspace admin” as the starting context.
A small exercise
Take one recent knowledge management example from your own process. Write its context without using a status label, then add the label separately. If the two contradict each other, investigate the source before updating the record. Compare the result with “Billing question” in the demonstration to see which distinctions your process needs.
These are planning notes. The specimen is illustrative, and the preview does not process live work.
More notes →